Support for TailorNote
How can we help?
Need help with TailorNote? Whether you’re sending a measurement request, managing customer records, or checking your subscription, we’re here to help.
Contact support
Email info@houseofrevayah.com
Tell us what happened and whether you’re using iPhone, iPad, or Android. If possible, include your app version and a screenshot.
Please hide customer names, phone numbers, measurements, and private request links before sending screenshots.
Common questions
Does my customer need the app?
No. Customers can open your measurement link in their browser and send their measurements back.
Can I send a link without WhatsApp?
Yes. Copy the link and send it by text message, email, or another messaging app.
Can I use TailorNote offline?
Yes. You can manage customers, enter measurements manually, and view saved records offline. Creating request links and receiving submissions require an internet connection.
My customer submitted measurements, but I don’t see them.
Check your internet connection, open TailorNote, and refresh your requests. Make sure you’re signed into the account that created the request.
My customer’s link has expired.
Measurement links expire after 14 days. Create a new request and send the new link.
Can I switch between inches and centimetres?
Yes. Use the measurement unit toggle to convert the full set.
How do I restore Pro?
Open the Pro screen and select Restore purchases. Use the same app-store account you used to subscribe.
How do I cancel my subscription?
Manage your subscription through your Apple App Store or Google Play account. Deleting TailorNote does not cancel your subscription.
Will I lose my measurements if I cancel Pro?
No. Your saved customer records remain accessible. You can continue to view, edit, and export them on Free.
How do I back up my records?
Go to Settings → Backup & Export to export a backup. Keep a copy somewhere safe before changing devices or clearing app data.
How do I delete my account?
Open Privacy & deletion in Settings. Remote account deletion removes your cloud account and requests, but keeps records stored on your device. Delete local records separately.
Contact
For help with TailorNote, contact us at: